Pearson logo with arrow and play markings Playbook

Define

These plays are to help you take all the learning from the Discovery phase and shape it into problem statements and possible solution ideas.

HMW note taking

  • Generate and expose the team's questions.
  • Create a shared understanding of interesting problems.

Phase

Discover

Define

People

1-infinite

Maturity

Anyone

Swimlane Flowchart

  • Show order and connection between users in a system for a given task.

Phase

Define

People

1 - infinite

Maturity

Intermediate

Contextual Inquiry

  • Learn how a tool, system, or piece of functionality is used.

Phase

Discover

Define

Design

Deliver

People

1 user

Maturity

Intermediate