Pearson logo with arrow and play markings Playbook

Discover

These plays are designed to help at the very beginning of the design journey, when you’re trying to understand what the problem space is and learn about users and their pain points.

HMW note taking

  • Generate and expose the team's questions.
  • Create a shared understanding of interesting problems.

Phase

Discover

Define

People

1-infinite

Maturity

Anyone

Squiggle birds

  • Get the team warmed up and ready to start thinking and sharing visually.
  • Get comfortable with the idea of sketching together.

Phase

Discover

Design

People

1 - infinite

Maturity

Novice

Contextual Inquiry

  • Learn how a tool, system, or piece of functionality is used.

Phase

Discover

Define

Design

Deliver

People

1 user

Maturity

Intermediate

Empathy Map

  • Empathize with the student or instructor
  • Establish a common understanding of user goals, behaviors, and needs.

Phase

Discover

People

1-12

Maturity

Intermediate